By submitting the application to rent the space at Enlightened Soul Center & Shop (ESC) located at 2711 Carpenter Road, Ann Arbor, MI 48108, you agree to the following terms and conditions:

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A. Reserving the room

1. Inquiry form must be submitted on the ESC website or through the link to the form (could also be found on ESC website or emailed by request) in order to rent space at ESC. Consult ESC calendar to see space availability. Reservation requests cannot be made by text or Facebook Messenger.

2. If the rental date requested is less than 48 hours, the inquiry form still must be submitted for tracking purposes, and the ESC Rental Manager should be contacted as soon as possible via email and/or text. Full payment will be expected upon acceptance of last-minute rental requests.

3. No additional inquiry form is needed in the following cases:
   (a) The same room and time slot will be used on several dates for repeated events (provide additional dates on the inquiry form or email your request)
   (b) There are several time slots requested for the same room and date (provide additional time slots on the inquiry form or through email)
   (c) More time needs to be added or time needs to be changed on a previously submitted inquiry (email preferred; text or call for same-day adjustments only)

4. After submitting the inquiry form, an automatic email will be sent by “Google Forms” to the email address the renter indicated in the form, confirming the successful submission of the form.

5. Within 24 hours (allow more time during weekends and holidays), a Rental Confirmation email message from rentals@enlightenedsoulcenter.com will be sent to the email address provided on the inquiry form.

6. The event will be added to the ESC calendar.

7. A 50% non-refundable deposit is required for public events (any room) or private events (in the Event Room and Class Room only) to confirm the reservation. A deposit is not required to see private clients in the small rooms. 

 

B. Payment

1. For rentals of the Event Room, Class Room, and the Entire Center, a PayPal invoice will be emailed to the renter from rentals@enlightenedsoulcenter.com after the Rental Confirmation email is sent; these reservations require a 50% non-refundable, non-transferable deposit. It can be paid with a Paypal account or the “Pay with debit or credit card” option could be selected at the bottom of the Paypal window. 

2. **If an event is cancelled and moved to a different date, the deposit cannot be used or transferred, as that is a new booking.** The deposit covers the hours of the staff who spend time working on the reservation, potentially also staff hours used to create a webpage and social media promotion, before the event was cancelled/moved. 

3. The 50% deposit should be paid within three days of receiving the invoice, in order to secure your reservation. If the booking was made less than a month before the date of the event, the full amount will be charged.

4. Payments for the Small Room (Room 6) will be required 48 hours prior to the appointment date. This includes alternate methods such as Zelle, Venmo, cash, and check. If paying with any method other than Paypal, a Rental Payment Slip should be filled out and placed in the gray metal Payment Box behind the front counter.

5. Rental payments can be made:
   (a) through PayPal (preferred) to intuitivesinteractive@hotmail.com or 
   (b) with Zelle thru your bank to Intuitives Interactive LLC or 
   (c) cash (may be given to an ESC staff person or put into a marked envelope in the gray metal Payment Box behind the front counter). For cash payments, whether given to a staff person or dropped in the payment box, please fill out a Rental Payment Slip (found in front of the gray metal Payment Box) stating the event, your name, date, amount and other details of what the payment is for or
   (d) check (payable to Enlightened Soul Center) by prior arrangement with the ESC Rental Manager

6. Cash and check payments for any room must be paid in advance, unless a previous agreement has been made.

7. Any rental reservation is expected to be paid in full by the day of the event. The Paypal invoice for the remaining rental balance is emailed a week before the event day to allow extra time for the balance to be paid on time.

8. If the booking for the Event Room, Class Room, or Entire Center is less than a month in advance, the full amount will be due upon acceptance of submission, as per cancellation policy timeframes, instead of a 50% deposit.

9. Late fee/grace period: 10% or 3$ late fee (whatever is greater) will be added to rental balances not paid in full 48 hours or more after the date of the event, or the date of the final PayPal invoice was sent, whichever occurs last (for Paypal option only).

10. No new room reservations will be made for accounts with an unpaid balance of 30$ or more until the balance is paid in full.

11. Unpaid balances are invoiced through Paypal only after reaching the amount of 15$ or 30 days after the event occurrence, whichever comes first. No late fee is charged until 48 hours after the account is invoiced.

12. Payments for Small Room (Room 6) usage could be paid through the renter’s PayPal account directly to the ESC PayPal account without receiving an invoice from ESC 48 hours before the room was used by sending the payment to intuitivesinteractive@hotmail.com. A description of what the payment is for should be included with each payment in the “note” section in the PayPal window. Payments can also be made in person (cash or check) using the Rental Payment Slip behind the front counter and placing the payment and Payment Slip in an envelope before sliding it into the grey metal payment box. If the booking was made less than 48 hours in advance, immediate payment will be required.

 

C. Calculating rental time

1. There will be a minimum charge of 15 minutes set-up and 15 minutes clean-up time added to every reservation for all Room 6 rentals, whether that time is needed or not. This ensures that multiple events booked on the same day will not overlap with each other.

2. The mandatory 15 minutes set-up and clean-up time for Event Room and Class Room rentals of 2 hours or more will be at no extra charge. Any additional set-up and clean-up time requested will be calculated according to the applicable rental rates. 

3. For private events, the entire time requested (including set-up/clean-up) will be marked on the calendar. For public events, time on the calendar represents the beginning and the end of the event for the public, without showing set-up and clean-up time.

 

D. Cancellation Policy

1. Rentals of the Event Room, Class Room, or Entire Center, must be canceled by email (no text or Facebook message cancellations are accepted) no later than 2 weeks before the weekday event or 1 month before the weekend events (Friday night–Sunday night). Failure to submit a cancellation request by the specified deadline will oblige the renter to pay the remaining 50% of the rental balance.

2. Public events in Room 6 require cancellation notice at least 1 week before the event, to abstain from owing the remaining 50% of the rental fee.

3. Private rentals of the Small Room (Room 6) are not subject to cancellation fees if the Rental Manager was informed about the cancellation 48 hours before the scheduled time of the rental. Cancellation notifications sent less than 48 hours before the rental will oblige the renter to pay the rent in full. Renters are advised to establish a cancellation policy for their clients to cover this possibility.

4. If a renter is hosting a public event, they must wait a minimum of 15 minutes past the start time to ensure that no one is arriving late, before considering the event a no-show and leaving the premises.

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